1. About UKHypermart
Q: What is UKHypermart?
UKHypermart is an online hypermarket offering a wide selection of groceries, household products, health and beauty items, personal care, snacks, beverages, and international foods delivered directly to your doorstep.
2. Ordering & Account
Q: Do I need an account to place an order?
You can browse the site without an account, but you must create one to place an order, track shipments, and access purchase history.
Q: How do I place an order?
Simply add items to your cart, proceed to checkout, provide delivery details, and complete the payment process.
Q: Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placing the order. After processing begins, changes may not be possible.
3. Products & Availability
Q: Are your products authentic?
Yes. We source all products directly from authorized distributors, reputable suppliers, and trusted UK wholesalers.
Q: What happens if an item goes out of stock after I place my order?
If an item becomes unavailable, you will be notified and offered:
Q: Do you offer fresh and frozen products?
Yes. We offer fresh, frozen, and ambient products with appropriate storage and packaging to maintain quality.
4. Pricing & Payments
Q: What payment methods do you accept?
We accept major debit/credit cards, PayPal, and other secure digital payment options (varies by region).
Q: Are there any hidden charges?
No. All prices and delivery charges are clearly displayed during checkout.
Q: Are my payments secure?
Yes. UKHypermart uses industry-standard SSL encryption and secure payment gateways.
5. Delivery & Shipping
Q: Which areas do you deliver to?
We deliver across the United Kingdom and offer international shipping to selected countries (rates shown at checkout).
Q: How long will delivery take?
Q: How much is the delivery fee?
Shipping fees vary based on location, order weight, and shipping method. Final charges appear at checkout.
Q: How do you package fragile or perishable items?
We use protective bubble-wrap, insulated packaging, cooling packs (where needed), and secure cartons to ensure items arrive in good condition.
Q: What if my order arrives damaged?
Please notify us within 24 hours with photos of the damage. We will arrange a replacement or refund based on our policy.
6. International Shipping
Q: Do you ship food items internationally?
Yes, but some countries restrict certain food, meat, dairy, or herbal items. If an item cannot be shipped, you will be refunded.
Q: Do I have to pay customs duty?
Customs taxes and import duties are the responsibility of the customer and depend on the destination country.
Q: What if my parcel gets delayed in customs?
Customs processing varies by country. We will assist by providing documents, but delays beyond the UK are outside our control.
7. Returns & Refunds
Q: What is your return policy?
Due to hygiene and food safety regulations, most grocery items are non-returnable. However, we do allow returns for:
Q: How do I request a refund?
Submit a support ticket with your order number, photos (if applicable), and a brief description. Our team processes refunds within 3–7 business days.
8. Customer Support
Q: How can I contact customer support?
You can reach us via:
Q: What are your support hours?
Our support team is available Monday to Saturday, 9 AM to 6 PM (UK Time).
9. Miscellaneous
Q: Do you offer wholesale or bulk purchasing?
Yes. For bulk or B2B orders, please contact our sales team for custom pricing and delivery options.
Q: Do you offer gift cards?
Digital gift cards will be introduced soon and can be redeemed on any product.
Q: Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking link by email or SMS.
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