Order Tracker

 
After Order FAQs
1. What happens after I place my order?

Once your order is successfully placed:

You will receive:

  • An order confirmation email and Whatsapp message
  • Your unique Order Number

You have to confirm your order, then your order will be dispatched.
2. How long does order processing take?

For Quetta Orders

  • Orders placed between 11:00 AM and 10:00 PM are processed the same day.
  • Orders may be dispatched within a few hours, depending on order volume.

For Nationwide Orders

  • Processing time: 1–2 working days
  • Orders placed after 3:00 PM may be processed the next working day.
  • Sundays and public holidays are not counted as working days.

For full processing details, visit Shipping & Delivery Policy
3. How can I track my order?

Quetta Same-Day Orders

  • Our delivery team may contact you before arrival.
  • Real-time courier tracking is usually not required for local delivery.

Nationwide Orders

  • Once dispatched, you will receive a tracking number.
  • You can track your parcel via the courier partner’s website and on the order tracker.
4. Can I modify my order after placing it?

Yes, but only before dispatch.

You can request:

  • Address correction
  • Product replacement
  • Quantity changes

To modify your order:

  • Contact customer support immediately
  • Provide your order number.

Once dispatched, changes may not be possible.

Please review our Return & Refund Policy
5. Can I modify or cancel my order after placing it?

Yes, but only before dispatch.

To modify or cancel your order:

  • Contact our customer support immediately
  • Provide your Order Number

Once your order is dispatched, cancellation may not be possible.

See our full terms here: Return & Cancellation Policy
6. Can I cancel my order?

Before Dispatch

Orders can usually be cancelled if they have not been shipped.

After Dispatch

  • Quetta orders may not be cancelled once out for delivery.
  • Nationwide orders cannot be cancelled once handed over to the courier.

To avoid inconvenience, contact us immediately if cancellation is required.
7. What should I do if I receive a damaged or incorrect item?

If you receive:

  • Damaged product
  • Expired item
  • Incorrect product
  • Missing item

Please contact us within 24 hours of delivery and provide:

  • Order Number
  • Clear photos of the item
  • Description of the issue

Our team will review and respond according to our Return & Refund Policy
8. How are refunds processed?

Refund eligibility depends on the situation and product type.

Refund methods may include:

  • Bank transfer
  • Store credit
  • Exchange

Refund processing time:

  • 3–7 working days after approval

See full guidelines here: Return & Refund Policy