Return & Refund
At UK Hypermart, we are committed to delivering quality products. Due to the nature of supermarket and grocery items, returns and refunds are subject to the following terms and conditions.
1. General Return Eligibility
Returns are accepted only if:
• The item delivered is damaged
• The item is expired
• The wrong item was delivered
• An item is missing from your order
All return requests must be submitted within 24 hours of delivery.
2. Mandatory Parcel Opening Video
For any claim regarding:
• Damaged items
• Missing items
• Wrong products
A clear parcel opening video is mandatory.
Conditions for the video:
• The video must start before opening the sealed package
• The shipping label must be clearly visible
• The full unboxing process must be recorded without cuts or pauses
Claims without a proper opening video will not be entertained.
This policy protects both the customer and UK Hypermart from fraudulent or false claims.
3. Non-Returnable Items
The following items are non-returnable unless damaged or incorrect:
• Perishable grocery items
• Fresh fruits and vegetables
• Frozen products
• Dairy products
• Opened or used food items
• Personal care and hygiene products
• Baby care products
• Discounted or clearance items
Products that have been opened, used, or altered are not eligible for return.
4. Return Conditions
To qualify for a return:
• Product must be unused
• Product must be in original packaging
• Invoice or proof of purchase must be provided
• Opening video and clear photos must be submitted
UK Hypermart reserves the right to reject returns that do not meet these conditions.
5. Shipping & Delivery Charges
Please note:
• Delivery charges are non-refundable
• Return delivery charges are not refundable
• If a return is approved, only the product amount will be refunded
If the return is due to customer error, additional return shipping costs may apply.
6. Refund Policy for Prepaid Orders
If your return request is approved:
• Refund will be issued to the original payment method
• Refund processing time is 5 to 10 working days
• Bank processing time may vary
Shipping charges are strictly non-refundable.
7. Refund Policy for Cash on Delivery (COD)
For COD orders:
• Refund will be processed via bank transfer or mobile wallet
• Customer must provide accurate bank details
• Refund processing time is 3 to 7 working days after approval
Cash refunds at the doorstep are not applicable.
8. Order Cancellation
Orders may be cancelled:
• Before dispatch without any deduction
• After dispatch, cancellation may not be possible
Repeated refusal of COD orders may result in account restrictions or permanent blocking.
9. Damaged or Missing Items
If you receive a damaged or incomplete order:
• Record parcel opening video immediately
• Do not use the product
• Report within 24 hours
Failure to report within the required time frame will void eligibility.
10. Fraud & Misuse Protection
UK Hypermart reserves the right to:
• Deny refund requests without valid proof
• Reject claims without parcel opening video
• Block customers involved in suspicious activity
• Limit COD options for repeated order refusals
11. Contact Information
For return and refund assistance, contact us at:
UK Hypermart
Barrister Plaza, Double Rd, Quetta, 87300
Phone / WhatsApp: 0341 2925555
Email: info@Ukhypermart.com
Business Hours: 11:00 AM to 5:00 PM
At UK Hypermart, we are committed to delivering quality products. Due to the nature of supermarket and grocery items, returns and refunds are subject to the following terms and conditions.
1. General Return Eligibility
Returns are accepted only if:
• The item delivered is damaged
• The item is expired
• The wrong item was delivered
• An item is missing from your order
All return requests must be submitted within 24 hours of delivery.
2. Mandatory Parcel Opening Video
For any claim regarding:
• Damaged items
• Missing items
• Wrong products
A clear parcel opening video is mandatory.
Conditions for the video:
• The video must start before opening the sealed package
• The shipping label must be clearly visible
• The full unboxing process must be recorded without cuts or pauses
Claims without a proper opening video will not be entertained.
This policy protects both the customer and UK Hypermart from fraudulent or false claims.
3. Non-Returnable Items
The following items are non-returnable unless damaged or incorrect:
• Perishable grocery items
• Fresh fruits and vegetables
• Frozen products
• Dairy products
• Opened or used food items
• Personal care and hygiene products
• Baby care products
• Discounted or clearance items
Products that have been opened, used, or altered are not eligible for return.
4. Return Conditions
To qualify for a return:
• Product must be unused
• Product must be in original packaging
• Invoice or proof of purchase must be provided
• Opening video and clear photos must be submitted
UK Hypermart reserves the right to reject returns that do not meet these conditions.
5. Shipping & Delivery Charges
Please note:
• Delivery charges are non-refundable
• Return delivery charges are not refundable
• If a return is approved, only the product amount will be refunded
If the return is due to customer error, additional return shipping costs may apply.
6. Refund Policy for Prepaid Orders
If your return request is approved:
• Refund will be issued to the original payment method
• Refund processing time is 5 to 10 working days
• Bank processing time may vary
Shipping charges are strictly non-refundable.
7. Refund Policy for Cash on Delivery (COD)
For COD orders:
• Refund will be processed via bank transfer or mobile wallet
• Customer must provide accurate bank details
• Refund processing time is 3 to 7 working days after approval
Cash refunds at the doorstep are not applicable.
8. Order Cancellation
Orders may be cancelled:
• Before dispatch without any deduction
• After dispatch, cancellation may not be possible
Repeated refusal of COD orders may result in account restrictions or permanent blocking.
9. Damaged or Missing Items
If you receive a damaged or incomplete order:
• Record parcel opening video immediately
• Do not use the product
• Report within 24 hours
Failure to report within the required time frame will void eligibility.
10. Fraud & Misuse Protection
UK Hypermart reserves the right to:
• Deny refund requests without valid proof
• Reject claims without parcel opening video
• Block customers involved in suspicious activity
• Limit COD options for repeated order refusals
11. Contact Information
For return and refund assistance, contact us at:
UK Hypermart
Barrister Plaza, Double Rd, Quetta, 87300
Phone / WhatsApp: 0341 2925555
Email: info@Ukhypermart.com
Business Hours: 11:00 AM to 5:00 PM
After Order FAQs
1. What happens after I place my order?
Once your order is successfully placed:
You will receive:
- An order confirmation email and Whatsapp message
- Your unique Order Number
You have to confirm your order, then your order will be dispatched.
2. How long does order processing take?
For Quetta Orders
- Orders placed between 11:00 AM and 10:00 PM are processed the same day.
- Orders may be dispatched within a few hours, depending on order volume.
For Nationwide Orders
- Processing time: 1–2 working days
- Orders placed after 3:00 PM may be processed the next working day.
- Sundays and public holidays are not counted as working days.
For full processing details, visit Shipping & Delivery Policy
3. How can I track my order?
Quetta Same-Day Orders
- Our delivery team may contact you before arrival.
- Real-time courier tracking is usually not required for local delivery.
Nationwide Orders
- Once dispatched, you will receive a tracking number.
- You can track your parcel via the courier partner’s website and on the order tracker.
4. Can I modify my order after placing it?
Yes, but only before dispatch.
You can request:
- Address correction
- Product replacement
- Quantity changes
To modify your order:
- Contact customer support immediately
- Provide your order number.
Once dispatched, changes may not be possible.
Please review our Return & Refund Policy
5. Can I modify or cancel my order after placing it?
Yes, but only before dispatch.
To modify or cancel your order:
- Contact our customer support immediately
- Provide your Order Number
Once your order is dispatched, cancellation may not be possible.
See our full terms here: Return & Cancellation Policy
6. Can I cancel my order?
Before Dispatch
Orders can usually be cancelled if they have not been shipped.
After Dispatch
- Quetta orders may not be cancelled once out for delivery.
- Nationwide orders cannot be cancelled once handed over to the courier.
To avoid inconvenience, contact us immediately if cancellation is required.
7. What should I do if I receive a damaged or incorrect item?
If you receive:
- Damaged product
- Expired item
- Incorrect product
- Missing item
Please contact us within 24 hours of delivery and provide:
- Order Number
- Clear photos of the item
- Description of the issue
Our team will review and respond according to our Return & Refund Policy
8. How are refunds processed?
Refund eligibility depends on the situation and product type.
Refund methods may include:
- Bank transfer
- Store credit
- Exchange
Refund processing time:
- 3–7 working days after approval
See full guidelines here: Return & Refund Policy
